New Leaf Privacy Policy
Introduction
We appreciate your interest in our services and in us. Your privacy is paramount to us at NEW LEAF COUNSELLING & INTEGRATIVE HEALTH Pte Ltd (Company Registration No.202411861C). This privacy policy and the accompanying data protection notice (“Notice”) explain the fundamentals of how NEW LEAF COUNSELLING & INTEGRATIVE HEALTH Pte Ltd (Company Registration No.202411861C) (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our esteemed clients (“you”, or “your”) in compliance with the Personal Data Protection Act (“PDPA”).
Scope Of The Policy
This Notice applies to personal data in our possession or under our control. This includes personal data held by organisations we have partnered with to collect, use, disclose, or process it. Personal data provided through our website and social media platforms also falls within the ambit of this policy.
Cookies
Our website uses cookies to help us understand how visitors use our site, improve the browsing experience, and, where applicable, deliver relevant content. Cookies are small text files stored on your device when you visit our site.
The types of cookies we use include:
- Essential cookies — required for the site to function correctly.
- Analytics cookies — help us understand how visitors interact with our site, such as which pages are viewed most often.
- Marketing cookies — used to measure the effectiveness of our advertising, where applicable.
By continuing to use this website, you consent to our use of cookies as described in this policy. You can control or disable cookies through your browser settings at any time, though this may affect how parts of the site function.
Gathering Data
Our engagement with you may require the accumulation of certain personal data. These may include but are not limited to, your name, domicile, email, phone number, birth date, nationality, gender identity, relationship status, medical data, and emergency contact.
Utilisation And Disclosure Of Personal Data
We place great emphasis on your privacy. We assure you that all personal data shared through online registration forms, newsletter subscriptions, emails, phone calls, feedback forms or any other communication channel will be handled strictly.
We do not trade or sell personal data for advertisement or marketing purposes. The personal data we collect may be utilised for the following purposes:
Confirmation of your identity;
Responding to, managing, and processing queries and requests from you or your authorised representative;
Fulfilment of our responsibilities in the course of or in connection with our provision of services requested by you;
Building, conducting and managing our relationship with you;
Supporting our processes including but not limited to appointments, invoicing, payments;
Any other purposes for which you or your authorised representative have provided the information;
Any other purposes permitted or required by law.
We do not disclose personal data to third parties except when legally required or for referrals to other healthcare professionals and/or institutions as agreed with you via written consent.
Withdrawal Of Consent
You may withdraw your consent for collecting, using and disclosing your personal data in our possession at any time by giving reasonable notice to us in writing or via email to our Data Protection Officer. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed.
Access To, And Accuracy Of, Personal Data
You may request access to a copy of your personal data that we hold about you or information about how we use or disclose your personal data. Such requests can be submitted in writing or via email to our Data Protection Officer. Please update us if your personal data changes.
Safeguarding Personal Data
We have implemented reasonable administrative, physical and technical measures to protect your personal data from unauthorised access, accumulation, utilisation, disclosure, copying, modification, disposal or similar risks. These measures are reviewed and updated periodically to ensure the ongoing safety of your data.
Retaining Personal Data
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was accumulated, or as required or permitted by applicable laws. Once the purpose for which the personal data was collected is no longer being served, and if there are no legal or business reasons for maintaining such data, we will cease retention.
Reaching Out
Should you have any queries regarding our data protection policies and procedures, or if you wish to make an access request, please feel free to contact our Data Protection Officer at:
Email: dpo@newleaf.com.sg
Call: +65 9651 2323
WhatsApp: +65 9651 2323
Please note that we may revise this Notice from time to time without any prior notice. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
